HPE 3Y PCA CTR DL20 Gen9 SVC,ProLiant DL20 Gen9,3yr Combined proactive and reactive SvcHW supp 6h CTR, w 24x7 coverageSW supp 24x7, Std 2h remote Resp
HPE 5Y PC 24x7 wDMR DL20 Gen9 SVC,ProLiant DL20 Gen9,5y Proactive Care Svc. DMR, 4hr HW Supp w/24x7 coverage. SW supp 24x7,Std 2hr remote Resp. Incl Proactive/Reactive Svc
5Y Proactive Care 24X7 WDMR DL20 GEN9 Service
Availability: Large inventory
HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue.