HPE 1Y PW FC NBD Exch 12916E Swt SVC,HP FF 12916E Switch Chassis,9x5 HW support with next business day HW exchange. 9x5 SW phone support and SW Updates for eligible SW.
HPE 1y PW PC 24x7 wCDMR FF 12916 Swt SVC,HP FF 12916E Switch Chassis,1y PW Proactive Care Svc CDMR 4h HW Supp w/24x7 coverage. SW supp 24x7,Std 2hr remote Resp. Incl Proactive/Reactive Svc
1Y PW 4H 24X7 CDMR 12916E SWT Proactive Care Service
Availability: Large inventory
HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue.